Refund policy

Fox Stidio Return & Replacement Policy

Because each item is made to order specifically for you, we are unable to accept returns or exchanges for most orders.

Please review product details, sizing information, and your shipping address carefully before placing your order.

Returns & Exchanges

At this time, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong item
  • Incorrect size selection
  • Personal preference
  • Accidental purchases

This policy helps us reduce waste and keep products made specifically for the people who order them.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may ask for:

  • Photos of the item
  • Photos of the packaging
  • A brief description of the problem

If the issue is confirmed, we'll make it right by providing a replacement at no additional cost.

Shipping Addresses

Please double-check your shipping address before completing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided during checkout.

If a package is returned due to an address issue, additional shipping charges may apply before the order can be resent.

Packages Marked Delivered

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If your package is marked delivered but cannot be located, we recommend checking with household members, neighbors, building management, or the shipping carrier before contacting us.

Questions?

If something doesn't seem right with your order, please reach out.

While we can't guarantee refunds or exchanges outside of damaged, defective, or incorrect items, we'll always do our best to help and point you in the right direction.

Policy Updates

We may update this policy from time to time. The most current version will always be available on our website.

By placing an order, you acknowledge and agree to this policy.